Every resident deserves a front door that works
AI agents that understand intent and route requests across voice, chat, email, and web—so residents get answers and staff get time back.
311 • Records Requests • Permits & Licensing • General Inquiries
One AI, every channel
Residents reach out through phone calls, emails, web forms, and chat—often asking the same questions your staff answers hundreds of times a week.
The AI Front Door meets people where they are. It understands what they need, provides accurate information from your official sources, and routes complex cases to the right department—automatically.
24/7 service without 24/7 staffing.
Voice
Natural phone conversations that understand context and speak multiple languages
Chat
Website and SMS chat that guides residents to answers instantly
Automated triage and response drafting for incoming constituent emails
Web Intake
Smart forms that adapt to resident needs and pre-fill from context
AI agents that understand government
Purpose-built for the way agencies actually work—from intake through resolution.
Intent Recognition
Understands what residents actually need—whether it's a pothole report, a permit question, or a records request—across any channel.
- Natural language understanding
- Multilingual support
Smart Routing
Automatically directs requests to the right department, queue, or workflow—no more phone trees or misrouted emails.
- Department-aware routing logic
- Escalation to live staff when needed
Instant Resolution
Answers common questions immediately from your official sources—hours, locations, procedures, status updates—without staff involvement.
- Sourced from your official content only
- Available 24/7 in multiple languages
Seamless Handoff
When a case needs a human, the AI transfers full context—so residents never have to repeat themselves.
- Full conversation context passed to staff
- Warm transfer across channels
Built for how residents actually reach out
311 Services
Pothole reports, noise complaints, streetlight outages, trash pickup questions—handled instantly.
Records Requests
Intake and route FOIA/PRA requests, confirm receipt, and provide status updates automatically.
Permits & Licensing
Guide applicants through requirements, check status, and answer common process questions.
General Information
Hours, locations, department contacts, event schedules, and other high-volume inquiries.
Service Referrals
Connect residents with social services, utilities, and community resources based on their needs.
Public Meetings
Meeting schedules, agendas, public comment procedures, and post-meeting follow-ups.
Why agencies choose the AI Front Door
Ready to open the front door?
See how AI agents can transform constituent services for your agency—across every channel, every language, every hour.